Not every company management team, when it asks its employees' opinions, is ready to deal with the responses. Many companies simply take the responses, read only what they want to read out of them, and then go about doing exactly what they'd been doing all along. Not so for Gallagher Fluid Seals. "We conducted our first employee opinion survey two years ago," says Joe Gallagher, president of the King of Prussia, Pa.-based fluid seals distributorship. "It included 75 questions as well as fill-in spaces for comments and the like. We got some really good, critical feedback." In response to a concern about communication throughout the company regarding direction and management's strategies, Gallagher put together a president's council, which includes a representative from each department, that meets monthly. Employees in each department participate on a rotating basis. "The council is a forum to discuss the company issues and direction, not petty complaints and personal issues, and it has worked out really well," he adds.
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