Mentoring in tough times

摘要

Purpose - The purpose of this paper is to highlight a success story of an organization using web-basedrnmentoring and to provide details on how they did it.rnDesign/methodology/approach - This case study of CDW Corporation examines why and how anrnorganization would implement web-based mentoring.rnFindings - Participation numbers in mentoring increased from 108 participants to 764. Costs werernreduced by 96 percent. Co-worker engagement survey results improved by 7-9 percent in select areas.rnPractical implications - The findings suggest: secure key stakeholder support; tie web-basedrnmentoring to key organizational initiatives: make it available to all; provide resources to participants;rncommunicate often.rnOriginality/value - The paper shows how a web-based mentoring program can be implemented andrnsupported and why this could be so vital to an organization.