What Is Your In-plant's Culture of Quality?

摘要

Consider this: the typical in-plant will lose 30 to 40 percent of its total sales due to poor quality issues; for every $100 earned, that translates to $30 to $40 lost due to defects of some sort. To address these quality failures, we as print managers must analyze the culture of quality that is present either by our design or by default in our organization. The culture of quality refers to your organization's definition of operational efficiency and how it is responding to problems associated with poor quality-defects, scrap, rework, low employee morale, etc. The most popular way to pursue operational efficiency is to implement quality management systems such as Lean/Six Sigma. While there are copious amounts of resources available that are Lean-centric for print, there are few, if any on Six Sigma. While Lean is great for reducing waste, as managers of print our journey to achieve operational efficiency must go deeper than going after waste; we need to go after the defects that are plaguing our organizations.