Web-to-print Caps Digital Overhaul at Mesa College

摘要

When veteran print administrator Penny Hedgecoth joined San Diego Mesa College as its Digital Printing/Mail Services administrator, the college's print department was a completely analog operation. At the same time, budget constraints were making it difficult to replace staff lost to attrition. Hedgecoth needed to find a way to operate with only six employees while providing better services to the college community. So she made the decision to convert the operation from analog to digital. "While we have always tried to provide next-day service to faculty and staff," she says, "it just wasn't always possible with a manual, analog workflow in place. With the attrition we have had, it was absolutely critical for us to establish a more efficient work process in order to serve the institution and help keep it at the top of the performance list among California community colleges."