Quality improvement in technical documents and presentations: application in the classroom

摘要

When the professional who teaches technical communication uses quality control techniques that are common in industry, technical reports and presentations show continual improvement. These techniques emphasize participative management, which in the classroom means student involvement in improving the process of writing a technical paper or making a technical presentation. Another effective technique derived from industrial management is applying quality control at checkpoints during the process instead of relying on control points at its end. A third improvement technique used by successful Japanese managers encourages and rewards suggestions to an extent unmatched even by the best US programs. The author describes the application of these industrial management techniques in the technical communication classroom. She reports that these techniques help create a strong classroom culture that helps students improve the quality of their work.