Daily Document Update: HR Compliance Library, ¶46,441, Employers must carefully navigate using AI in benefits enrollment, hiring - PRACTICE TIP, (Oct. 23, 2019)

摘要

As more employers are exploring the use of artificial intelligence (AI) in human resources activities such as hiring, retirement planning and benefits enrollment, establishing processes and reviews to prevent discrimination is essential, says Cowden Associates President Elliot Dinkin. AI in benefits practices. “AI can be a great tool to help employees make complicated benefit decisions,” Dinkin said. “For example, AI can highlight areas of particular interest, such as wellness, and help employees make informed decisions based on factors important to them.” AI tools use each employee’s answers to a set of questions to generate guidance based on logic and programming-and therefore without any emotions. However, Dinkin says employers should be sure to tell employees that the AI system is just one tool to assist in decision making-not the only tool. In addition, employers must be aware that biases could be built into the programming that trigger responses based on who set up the program. Further, employers considering AI tools should be cognizant of the potential for age discrimination claims if older workers struggle to use the new technology.