Think-Tank Calls For New Mindset, Business Model

摘要

At the IH&RA's February "Think-Tank on Technology," hospitality executives, consultants and developers of tech-based products and services spent two days discussing the impact of technology on the industry and how they envision its development in the 21st century. From the two days of hot debate, a consensus emerged that think-tank participants were over the "denial" phase and were accepting that technology is the decisive force driving change in the hospitality industry. They also collectively acknowledged the changes it is bringing about will happen faster than anyone can anticipate.