For about three years now, all of the properties within Accor's 25Hours Hotels have been sending a very interesting parting email. In addition to wishing the guest well, the email also has two large buttons: one for "The Good," with a link to provide a positive review on TripAdvisor, and the other "The Bad and The Ugly," in which the sender is encouraged to send an email directly to the property's general manager. HOTELS spoke with Dirk Dreyer, GM at 25Hours Hotel Bikini Berlin, about how such a direct feedback system came about and whether it works.
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机译：大约三年来，雅高25小时酒店的所有住宿都在发送一封非常有趣的分手电子邮件。除了祝客人愉快外，该电子邮件还有两个大按钮：一个用于“好”的链接，该链接提供对TripAdvisor的正面评价，另一个用于“对坏人和丑陋”的链接鼓励发件人直接将电子邮件发送给酒店总经理。 HOTELS与25Hours Hotel Bikini Berlin的总经理Dirk Dreyer进行了交谈，探讨了这种直接反馈系统是如何产生的以及它是否有效。
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