THE WOW FACTOR

摘要

As a renowned business consultant and former All American, Robert Stevenson knows how to captivate an audience. His ALA Conference break out seminar, "Riding a New Wave to Success: Building on the Essential Habits," was the high tide of learning and motivation for everyone in attendance. He provided several strategies for lighting companies to implement, as well as some illuminating analogies and examples of success stories from other industries. In today's challenging business environment, the ability to listen and focus are core values of strategic importance, Stevenson emphasized, because a customer's "greatest memory doesn't compare to the palest mistake." Instead of changing, he advised, it's better to pursue excellence with strategies designed for success. For example, instead of continuing on with a long-accepted policy or old idea still in play, alter the rules a bit. Companies should welcome conflict not shy away from it. "The idea that gets the most resistance is probably the best one," he suggested.