What fleet doesn't want to maximize uptime? But a host of factors need to come together to ensure that trucks are kept on the road as much as possible and that repairs are completed in a timely manner. During last fall's meeting of the American Trucking Associations' Technology & Maintenance Council, the Service Provider Study Group led a session focused on maximizing uptime. Panelists talked about what causes delays in getting a repair completed. Communication, or lack of it, was cited as one of the biggest causes. This could be unclear communication from the driver to the point of contact at the service provider, or between dispatch, the service advisor, and the driver. Everyone involved in the repair process must have accurate and complete information if a problem is to be resolved quickly.
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