Patient self-service: A better way to manage healthcare expenses, increase collections, and reduce costs

摘要

As more patients enroll in high-deductible insurance plans, the need for health systems to collect patient fees in a timely manner is becoming more critical. To accommodate this need, many health systems have turned to online bill-paying options so patients can make electronic payments. While this will assist patients in making an electronic payment, many times the design of these online bill pay systems do not consider that our patient populations are very experienced in the new electronic consumerism model and are no longer willing to put up with confusing bills- even if they can pay it online.