SHOCK OF THE NEW

摘要

E-COMMERCE HAS WROUGHT a revolution in customer behaviour in recent years - but largely so far in the consumer sector. Individuals have come to expect that they can order goods online, wherever they are in the world, and they will be delivered promptly (even on the same day in some cases) to a specified point. During the delivery, the customer can keep track of where the goods are and get a definitive estimated time of delivery (ETD) that, in all but a few cases, is met. Those same consumers are often also working in industry so it is no surprise that they are coming to expect the same degree of visibility for their industrial products. And while some producers in the chemicals sector are responding to that call, there are challenges to be faced. Those challenges will be discussed during the Petrochemical Supply Chain and Logistics conference, due to take place in Houston on 10 and 11 June, coronavirus permitting.