HPO Model + HPO Framework = Organizational Improvement for a European Multinational

摘要

In an era of increasingly saturated markets and ever tightening competition, multinational firms are diversifying their product portfolios, exploring new areas of operation, standardizing to achieve economies of scale, and generally enhancing the quality of their organization. Such quality management practices, however, are typically confined to production and supply chain processes, for there are no holistic improvement models designed for overall application in multinational firms. The experiences of a European multinational that embarked on an initiative to transform itself into a high-performing organization (HPO) to improve its ability to compete, demonstrate the value of combining two generic HPO schemata for guidance: Hanna's HPO model and de Waal's HPO framework. Within six months of evaluating its performance against those sets of HPO guidelines, the organization realized significant behavioral improvements, including enhanced communications and employee engagement, and was able to set a course for sustainable renewal.