That's not a nice thing to say about a commercial activity that will contribute more than an estimated $50 billion this year to the economy. But it is a fundamental truth. Software customers—you, me, CIOs of multibillion-dollar companies, and 10-year-old boys saving their weekly allowance to get the latest CD-ROM simulation—have learned to live with mediocre software. We do not count on software to be intuitively easy to understand or to work consistently. Instead, we make do with our software and put up with regular, even predictable failure.
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