IN THE SPRING OF 2020, NORTHWELL HEALTH was at the epicenter of the COVID-19 outbreak. How did New York's largest health care provider treat one in five of the state's COVID-19 patients without sacrificing the welfare of its staff? By preparing infrastructure ahead of time-and listening to employees. Though New York saw its first COVID-positive case on March 1, Northwell began planning its emergency response three months earlier. Supply chain disruptions created opportunities to innovate. When there was a shortage of swabs for testing, Northwell printed its own 3D swabs. In order to protect their 75,000 employees and their families, Northwell also launched COVID-19 testing sites, stood up antibody testing sites, designed a real-time tool to monitor and mitigate infections among staff, and set up a website for employees to access critical information that was changing by the day.
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