Emotional Intelligence: Leading in the 21st Century

摘要

Ed is a project manager who has risen through the ranks due to his attention to detail and insistence on finishing projects on schedule. He arrives on-site to inspect work completed by Dean, a journeyman, only to discover it was built out incorrectly. Fixing the work will increase the projected hours and material cost. Even worse, Dean refuses to take any responsibility for the mistake, even though there was a task plan in place.