The 'Skinny' on Successful Warranty Claims Management

摘要

Fleet administrators know that careful record keeping is the foundation of efficient warranty claims management, which can help defray maintenance and repair costs. Some providers of claim processing services hold training sessions for the mechanics who work in the maintenance facilities of their fleet customers. In these sessions, they emphasize "the three Cs" - complaint, cause, correction -that must be covered to meet the warranty requirements of vehicle makers.