IN OUR previous article (see F&RM, March 2020, pp50-53), we considered that fire and rescue services (FRSs) are no different from the rest of society - they must adapt and thrive, because collisions between technology, business and society are far reaching ana are happening at pace. We considered that it's not just FRS operations that can be transformed, but also the very context within which such services are carried out.
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