CUSTOMER SERVICE PROGRAMS THAT WORK

摘要

Career and volunteer de-partments often complain that they lack the time and resources needed to provide effective public education and customer service to the community. We have found that customer service is best provided by departments whose members are willing to step outside their traditional duties to serve the community. Whether it's teaching a CPR class to a group of camp counselors or leading a band of Girl Scouts on a station tour, it's the personnel willing to do so who make public education and customer service successful. The Gurnee (IL) Fire Department targets types of customers: everyday citizens, elected/ government officials, and firefighters and their families.