Facilities management: a 'Jack of all trades'?

摘要

Despite its rapid development in the last decade, facilities management (FM) stills suffers from an identity crisis as the definition and scope of FM remains a contentious issue. To this end, three fundamental issues are re-examined in this paper: what FM constitutes; what a facility manager is; and how the FM profession can be enhanced. These issues remain critical as they represent the building blocks of the FM discipline.