ERP software implementation; an integrative framework

摘要

ERP implementation is a socio-technical challenge that requires a fundamentally different outlook from technologically-driven innovation, and will depend on a balanced perspective where the organisation as a total system is considered. ERP implementation is considered to rely on behavioural processes and actions. It is a process that involves macro-implementation at the strategic level, and micro-implementation at the Operational level. This therefore means that implementation in the context of ERP systems is not possible Through an On/OFF approach whereby deployment of the new systems will necessarily yield the desired And expected results.