Are Today's Enabling Technologies for Remote Device Support Meeting MSP Expectations?

摘要

As enterprises continue to look to IT outsourcing as a means of increasing efficiency of network operations, the opportunity for managed service providers (MSPs) to increase market share also grows in parallel. Additionally, MSPs are poised to take advantage of this market trend by not only growing their customer base, but by also improving upon the services they currently offer, thereby fending off potential competitive threats. As MSPs compete for business, they've realized they must move to new enabling technologies to offer true value-add services. This will ultimately influence a potential customer's decision to outsource. The MSP will be able to demonstrate to the potential customer that they can commit to a level of remote support service previously unachievable via standard remote access methods.