How do you open 15 embassies and consulates in four years, start construction on 39 more and have 13 ready to bid? Two words: "Discipline and accountability," says Charles E. Williams, director and COO of the Bureau of Overseas Buildings Operations at the U.S. State Dept. "Accountability is a word Williams uses every day," says P.K. Baggia, OBO's project director for the new U.S. Embassy complex under construction in Beijing. "He doesn't micromanage, and his door is open so you can discuss problems on the horizon. But he has truly implemented performance measures."
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