ISO 9000 certification of Singapore construction enterprises: its costs and benefits and its role in the development of the industry

摘要

The construction management literature discusses the benefits which companies derive from having their operations certified to the ISO 9000 series of quality management system(QMS). In Singapore, quality has been a topical issue in the construction industry for the past decade. ISO 9000 certification, which has been a major part of the construction quality development programme, is now mandatory for large construction contracting and consultancy organizations wishing to register to undertake public-sector projects.