IT reliability and the results of accredited laboratories functioning in Poland

摘要

The article indicates the need to apply IT solutions in research and reference laboratories operating in Poland in the context of measurable benefits. The results of empirical studies carried out in 84 laboratories are presented. Most of the surveyed entities declare the use of standard (typical) information systems, and almost three-fifths use specialized software dedicated to the laboratory's field of activity. Oddly enough, entities declaring the implementation of typical IT solutions have lower performance parameters than those that do not. The analysis confirms that the use of (reliable) IT in research and reference laboratories allows to achieve measurable benefits in these entities in all areas of their functioning. Reliable IT supports, among others, processes in the laboratory (including identification and elimination of possible disturbances), has a positive impact on the quality of services, management efficiency and increases the level of competitiveness.