Canceling Sirius: So Frustrating, It Made Me Furious

摘要

Tough economic times understandably encourage subscription-service companies to do their utmost to hold onto customers. Sometimes, they achieve this goal by making the service too tempting to discard, offering free months, free extras, and other perks. And sometimes, unfortunately, they achieve this goal by making the cancellation too difficult to accomplish. America Online (www.aol.com), for example, hasrngotten into plenty of legal trouble in recent years for such despicable behavior.