As utilities and other billers are challenged to balance customer service demands with internal cost and regulatory pressures, American Electric Power Co. Inc. (AEP) has streamlined its remittance processing, reduced its labor requirements and sought to enhance customer service with WAUSAU Financial Systems Inc.'s Integrated Receivables solution.The utility ranks among the nation's largest electricity generators and owns the largest electricity transmission system in the United States. AEP's utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Tennessee, Virginia and West Virginia), Indiana Michigan Power, Kentucky Power, Public Service Co. of Oklahoma and Southwestern Electric Power Co (in Arkansas, Louisiana and eastern Texas).
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机译：由于公用事业公司和其他开票人在平衡客户服务需求与内部成本和监管压力之间面临挑战，美国电力公司（AEP）简化了其汇款处理流程，降低了劳动力需求，并寻求通过WAUSAU Financial Systems Inc.提高客户服务水平该公司的应收账款综合解决方案。该公用事业公司跻身美国最大的发电商之列，并拥有美国最大的输电系统。 AEP的公用事业部门分别是俄亥俄州AEP，德克萨斯州AEP，阿巴拉契亚电力公司（田纳西州，弗吉尼亚州和西弗吉尼亚州），印第安纳州密歇根州电力公司，肯塔基州电力公司，俄克拉荷马州公共服务公司和西南电力公司（阿肯色州，路易斯安那州和德克萨斯州东部） 。
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