When Excellence is de Rigeur

摘要

Long recognized as the leader in customer engagement education, CS Week has raised the bar again on quality and substance in utility customer engagement education. "Change" is the buzzword in the industry, but "transformation" might be a better description of how utilities are dealing with an aging work force, regulatory changes, billing and collection issues, new technologies and more. For 39 years, CS Week has tapped leaders, innovators and creative thinkers to share their specialized knowledge with their peers. Firsthand knowledge from utility professionals can be taken back to the utilities and put to work. The complexity of the utility-customer relationship led our team to redesign our organizational structure to better assess and respond to industry changes and our customers' needs.