Arrears Management Program Best Practices

摘要

(AMPs) can provide a win-win solution for customers, utilities and regulatory agencies. My previous columns on this topic have explored arrears management programs from a business case and framework perspective. This final column explores the best practices in arrears management programs. AMPs are financial assistance programs for low-income customers with overdue utility bills. The basic concept is that customers enrolled in an AMP who make the required affordable payments are rewarded by having their arrears forgiven.