AEP Focuses on Online Bill Payment, E-billing

摘要

To facilitate customer satisfaction and cash flow, utilities must make bill payment as convenient and simple as possible. Utilities can enhance the customer experience and revenue stream by encouraging e-bill and online payment adoption. American Electric Power Co. Inc. (AEP), one of the nation's largest electricity providers, has achieved successful paperless adoption by designing online bill payment functionality geared to customer preferences and by encouraging customers to stop their paper bills.