As utilities across the country deploy electronic billing for their customers, they are finding that customers appreciate and value having billing options, while the utility benefits from reduced print and mail costs. Offering customers options increases their satisfaction with their utility provider. The J.D. Power 2006 electric utility satisfaction survey indicates that 13 percent of a customer's overall satisfaction is determined by his or her satisfaction with billing and payment services, and 18 percent of a customer's satisfaction with billing and payment services is determined by satisfaction with the availability of different payment options.
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机译：随着全国各地的公用事业公司为其客户部署电子账单，他们发现客户赞赏并珍视拥有计费选项，而公用事业则受益于降低的打印和邮件成本。为客户提供选择权可以提高他们对公用事业提供商的满意度。 JD Power 2006电力公用事业满意度调查显示，客户的整体满意度的13％由他或她对计费和支付服务的满意度决定，而客户对计费和支付服务的满意度18％取决于对服务可用性的满意度。不同的付款方式。
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