Smart Grid Improves Mobile Work Force Efficiencies

摘要

Most utility field-workers have limited real-time data communications available in the field.They check in at the beginning of their shifts and receive work orders and schedules. Some receive them on paper and others have laptops in their vehicles and can download and upload data at their offices. Few have virtual offices where they can access the same information in the field as from the office. In some cases, records, manuals, maps and other documents are not available digitally. In other cases, utilities have not invested yet in work force automation tools.During the next five to 10 years, however, mobile utility workers' world likely will change, bringing new applications and efficiencies to their jobs while improving overall customer service.