Strategies for the Workplace Environment

摘要

Workplace environment strategies are designed to support a customer-focused culture and provide a workplace that is safe and productive. These strategies are core to a company's overall goal of retaining talented and diverse employees. Utility customer service leaders facing retention challenges may find value in reviewing their workplace strategies to ensure they are providing a comprehensive ergonomic program and the appropriate tools and equipment. The U.S. Bureau of Labor and Statistics indicates that work-related mus-culoskeletal disorders represent one-third of all non-fatal injuries and illnesses. A best practice to reduce these types of injuries is to have a complete ergonomics program in place. Ergonomics is a discipline that involves arranging the work environment to fit the person in it. When applied correctly, eye strain, musculoskeletal discomfort and fatigue are reduced significantly. An ergonomics program, generally part of the company's overall safety program, is a systematic method for preventing, evaluating and managing work-related musculoskeletal disorders. Elements to include in an ergonomics program are worksite analysis and design, and training.