For a country that boasts some of the best manufacturers in the world, Japan's service sector remains strikingly poor. In recent years precious little has been done to improve things-businesses and individual consumers must struggle with outdated and inefficient services. Yet the sector represents a huge opportunity for Japan. Reformed and galvanised, it could take up the slack of future economic slowdowns and lessen the burden on export-led manufacturing. Why are service industries so backward and what might be done to improve them?
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