The world of decision sup-port only provides business value when organizations find ways to close the loop by incorporating analytical insights into operational processes. This requires integration of technologies and data, as well as of people and processes. That, says Forrester Analyst Boris Evelson, poses some real challenges.rnFirst, the technologies are disjointed: from the search engines used to find information, to the structured world of data warehouses and OLAP cubes, to the process management components of today's enterprises. "It's a very disconnected market, so when we talk about the maturity level, we're getting there, but we're still very, very far away," said Evelson.
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