Front line

摘要

Nobody wants an unserviceable IFEC system. Not only does it make passengers unhappy, the airlines also lose the sale of a seat, while a fault in premium class can go so far as to damage the brand. As a result, there are intense efforts behind the scenes to ensure that systems are as fully functional as possible. For Panasonic Technical Services (PTS), London Heathrow is a major hubfor several of its customers. The company has maintained an airside presence for some time, enabling technicians to quickly get to an aircraft and carry out repairs without the hassle of constantly going through the necessary security checks.