How has Conklin & de Decker, and the wider JSSI organisation, coped with the Covid-19 pandemic and lockdowns? The business has proved remarkably resilient in the face of the pandemic. To support customers, we have frozen licence and support fees at 2018 levels and offered a moratorium on the cost of additional user licence fees. At JSSI, only essential travel is authorised in order to protect clients and associates. This has presented some challenges for onsite visits to assist new clients, but these have been overcome through online training and the provision of higher levels of remote support. Software development has continued throughout the pandemic, with regular customer-focused improvements. We have made it easier for clients to control various pricing models and estimates. We finalised the separation of the Part-145 performance of maintenance from the Part-M continuing airworthiness management and enhanced our manufacturing module. We introduced interactive web dashboards and mobile apps to drive productivity improvements.
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