Return on Investment (ROI) training evaluation in Malaysian SMEs: factors influencing the adoption process

摘要

In conclusion, this study sets out to determine the organizational and environmental factors that can influence the adoption of higher-level training evaluation ROI in SMEs in Malaysia. Today, SMEs are forced to face numerous challenges such as a low-skilled workforce, limited resource availability and fierce competition whether locally or from abroad. Malaysian SMEs have no option but to seek innovative ways to survive and compete with other industry players. Based on extensive review, this paper suggests four factors that could influence the adoption of ROI measures in the sector: management support, policies and regulations, competitive pressure and customer expectation.