Currently ChatBot technology is widely used by e-Commerce to help customers make transactions easier. This research aims to find out factors that are affecting customer experience the e-Commerce, which has applied ChatBot, as a technology feature to help customer do transactions in e-Commerce. The research has a total sample of 385 respondents, who active transactions during the last three years (2016-2019) in eCommerces have implemented ChatBot technology in Indonesia. Analysis method used in this research is referencing to IS Success Model developed by DeLone and McLean. The resulth of this research is the correlation between Information Quality, System Quality, Service Quality, e-Trust, e-Satisfaction, and eLoyalty are to be found positively affecting Customer Experience of customers who use e-Commerce with ChatBot in it for their transactions.
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