OGD is an agreement of countries in the world to implement disclosure of public information. This agreement is also applied in Indonesia. One of the most important problems in managing Open Government Data (OGD) is the ability to collect, classify information, publish, and present information. OGD management in Indonesia is carried out by the Information and Document Management Officer (IDMO). Research on OGD in Indonesia is still very minimal and limited to the issue of initiating the implementation of OGD. In fact, the problems that occur are not only at the organizational level, but also need to be focused on the actors or information management employees working on IDMOs. The important thing is how OGD should be managed, so that all information which are produced must be carried out for the benefit of the community. When the right OGD management model can be carried out, then the concept of service to the community should also be developed and implemented as better as possible as a manifestation of the sustainability of OGD implementation. This study uses a qualitative method with the chosen rationality approach is the soft systems methodology (SSM). The results obtained from this study are the OGD management model that adopts the SHEL concept, namely strengthening the understanding, use and strengthening of software, hardware, environment and life-ware. And when the SHEL can be done well, the concept of service to the community must also be improved by adopting the concept of RATER (Reliability, Assurance, Tangible, Empathy, and Responsiveness). The combination of SHEL and RATER is a conceptual model and change plan to strengthen management and maintain the sustainability of OGD implementation in Indonesia through IDMO in all local governments.
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