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Awareness, Knowledge, Attitude, and Practice of Patient Safety Culture Among Care Providers and Managers in a Tertiary Health Institution in Nigeria

机译:尼日利亚第三届卫生机构护理提供者和经理患者安全文化的认识,知识,态度和实践

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Introduction: The safety of patients or clients remains a priority public health issue worldwide. Patient safety culture (PSC) is a core quality assurance strategy in healthcare delivery systems. Therefore, it is crucial for key stakeholders in the healthcare setting to perceive the concept. The present study determined the awareness, level of knowledge, attitude, and practice of PSC among care providers and managers in a tertiary health facility in Nigeria. Materials and Methods: This descriptive survey was carried out within June to November in 2016. Data collection was conducted via a self-administered structured questionnaire survey (QS), focus group discussions (FGD), and key informant interviews (KII). Stratified and convenient sampling techniques were used for QS, FGD, and KII, respectively. The data were analyzed using SPSS software (version 22), and associations were determined through the Chi-square test and t-test. A p-value of 0.05 was considered statistically significant. Results: The awareness, attitude, and practice of PSC were slightly above average. The knowledge of the availability of PSC unit affected the scores of 3 of the 12 studied PSC composites, namely Feedback and communication about the error, Nonpunitive response to error, and Management support (p 0.05). The overall PSC level of the care providers and managers was reported as 62.3%. The rate of PSC was within the range of 28-72% based on FGD. According to KII, the awareness and practice of PSC were reported as 100% and 60%, respectively. Conclusion: Based on the obtained results of the current study, it was apparently demonstrated the low awareness, attitude, and practice of PSC resulting in the low functionality of PSC. Therefore, it is required to take comprehensive educational and institutional measures aiming at the improvement of positive PSC. Management commitment to safety is a key element in this regard.
机译:介绍:患者或客户的安全仍然是全球优先的公共卫生问题。患者安全文化(PSC)是医疗保健交付系统中的核心质量保证策略。因此,对医疗保健环境中的关键利益相关者来说是至关重要的,以识别概念。本研究确定了尼日利亚三级保健机构的护理提供者和经理之间PSC的认识,知识,态度和实践。材料和方法:这项描述性调查是在2016年6月至11月进行的。通过自我管理的结构问卷调查(QS),焦点小组讨论(FGD)进行数据收集,以及关键的线人访谈(KII)。分层和方便的采样技术分别用于QS,FGD和KII。使用SPSS软件(版本22)进行分析数据,通过Chi-Square测试和T检验确定关联。 P值为<0.05被认为是统计学上显着的。结果:PSC的认识,态度和实践略高于平均水平。对PSC单元的可用性的认识影响了12所研究的PSC复合材料中的3个分数,即关于误差,对错误响应的反馈和通信,以及管理支持(P <0.05)。护理提供者和管理人员的整体PSC级别报告为62.3%。根据FGD,PSC的速率在28-72%的范围内。根据KII的说法,PSC的意识和实践分别报告为100%和60%。结论:根据目前研究的结果,显然证明了PSC的低意识,态度和实践导致PSC的低功能。因此,需要采取旨在改善积极PSC的全面教育和体制措施。对安全的管理承诺是这方面的关键要素。

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