Ensuring Quality Assurance in the Teaching and Learning of Office Technology and Management in Tertiary Institutions

摘要

Office Technology and Management is a new academic programme in the Nigerian tertiary institutions that replaces Secretarial Studies. This study is undertaken to access whether the standards set in the teaching and learning of office technology and management are maintained in tertiary institutions. Three research questions guided the study and three hypotheses were formulated for the study. The study covers tertiary institutions in Ekiti State, Nigeria. The instrument used was a 30 item questionnaire which was validated by experts in the field. The mean and standard deviation was used for the analysis of the data and chi-square was used for the hypotheses formulated. The findings revealed that facilities needed for effective teaching and learning of office technology and management in ensuring quality delivery are inadequate. The implication is that standards are compromised as a result of inadequate facilities. It was therefore recommended among others that relevant facilities should be made available for the teaching and learning of office technology and management so as to ensure quality delivery of the programme.