ASPECTS OF EFFICIENT COMMUNICATION AND CHARACTERISTICS OF THE MANAGER CAPABLE OF ADAPTATION, REFLECTED IN THE OPINION OF THE STUDENTS

摘要

Communication over the last decade has undergone unexpected changes, but has also led to the development ofan impressive number of new complex ways of expression. The tasks of the manager, whether he is the director of aschool or the one who runs a company with many employees or runs a political or sales campaign, have become socomplex that not many are able to understand in advance the following tendencies, or to prove that they have enoughmeans to be able to continuously adapt to new scenarios. This paper brings to your attention the fact that thedevelopment of new communication skills, efficiency, must become major concerns for all managers. From this study,we found that the first three of the seven situations presented in the questionnaire, in which verbal communicationsuffers distortions, are classified as follows: the first is represented by - exaggerated pride and pride that prevents themanager to listen and accept situations in which he sometimes erred - by 37%, the second reason for inefficientcommunication - reduced and impaired listening ability 32%, followed by - establishing a time and / or a location fordiscussion less related to the needs or expectations of the interlocutor 16%.Methods. The present study was conducted on a sample of 34 subjects, students and master students of theuniversity in the final years of study, who were previously informed on the subject around which the questions of thequestionnaire were formulated. The group was divided into three homogeneous samples, and subsequently the resultswere integrated.Conclusion. At the end of the period in which the questionnaires were applied, discussions were held and theresults presented, which has an obvious contribution in the development of the next stages of the experiment.