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Electronic Banking, Its Use And Safety. Are There Differences In The Access Of Bank Customers By Gender, Education And Age?

机译:电子银行,其使用和安全。通过性别,教育和年龄访问银行客户的差异吗?

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Electronic banking is an important area of banking activities, under which the commercial banks try to retain existing clients or attract new customers through a better quality of service and decrease in prices of these services. The aim of the article was to examine selected attributes of security and the use of electronic banking and quantify differences in approach of the bank customers by gender, education and age. Our research confirmed that the dominant part of banking customers use electronic access when managing their personal finances. We found out that there are some differences in the approach of the bank customers in terms of their education. The customers with higher education to a?greater extent and more intensively use electronic banking. In the safety area, we did not find any significant differences between banking clients by gender, education and age. The only exception is the finding that clients up to 35 years are significantly more confident in the use of electronic banking through public networks.
机译:电子银行是银行业活动的重要领域,商业银行在其中努力通过更好的服务质量保留现有客户或吸引新客户,并降低这些服务的价格。本文的目的是审查安全和使用电子银行业务的所选属性,并通过性别,教育和年龄量化银行客户的方法差异。我们的研究证实,银行客户的主导部分在管理个人财务时使用电子访问。我们发现,在教育方面,银行客户的方法存在一些差异。客户具有高等教育到一个更高的程度和更积极地使用电子银行。在安全区域,我们没有在性别,教育和年龄之间找到银行客户之间的任何显着差异。唯一的例外是,最多35年的客户在通过公共网络使用电子银行的使用非常有信心。

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