Scheduling e-appointment systems in primary health care (PHC) are a regular practice in otherwestern countries; however, there is no indication of implementing such a system in R.N. Macedoniaand other countries in development. The focus is to investigate the satisfaction of medical providers(MP) in PHC in regards to the current set-up first come–first served (FC-FS) principle, and theirviewpoints on implementing e-appointment system at primary care physicians (EASPCP) as acombination of services. Additionally, MP shared their views on the significance of using EASPCPin critical times like the global pandemic with Covid-19. Three hundred and sixty-three (363) MPwere surveyed to meet the study’s goals. Cross-tabulation between variables to look for any significantcorrelation was done. To test the correlation and to measure the effect size, Chi-Square and Phi andCramer’s V were used, respectively. The majority of participants were dissatisfied with the FC-FSprinciple in PHC, and were inclined to implement EASPCP. The participants reacted positively tothe system's advantages, such as time-saving, reduce crowding and waiting time, assuring free timeslots, and eases patient follow-ups. The main worries were the increased number of no-shows andpatient lateness. Furthermore, the participants acknowledge the benefits of an e-appointment systemin the battle against the spreading of Covid-19. The participants supported the proposal ofintroducing EASPCP as a combination of services to the currently established FC-FS principle,however further research is required for real-time usage of such a system in PHC.
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