Vietnam is facing a shortage in both the quantity and quality of human resources for tourism and travel business. This shortage becomes even more urgent after the ASEAN agreement on the free movement of tourism human resources among Southeast Asian countries. With the trend of extensive international economic integration, increasing digital technology, tourism business activities have also changed. According to the trend of “smart tourism”, tourism business enterprises require that human resources must ensure skills, profession and proficiency in using smart tourism management software and technologies. Therefore, tourism training institutions need to quickly approach and apply advanced applications of intelligent technology, artificial intelligence in teaching and practicing. The paper focuses on analyzing the current situation of human resources in tourism and travel industry in Vietnam, the training and retraining of this workforce in the past time. From there, propose some solutions to improve the training and retraining of human resources for tourism and travel business in the future.
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