“Smart Service” as an innovative system of service for mining companies in Kuzbass

摘要

The article deals with the issues related to the introduction of “smart service” as an innovative system of equipment service in the business system and “Life-Cycle Management” (LCM) by mining equipment manufacturers. Based on the analysis of the competitive environment an overview description of the competitive environment in the field of equipment sales for surface and underground mining as well as for maintenance and repair of mining machinery for surface mining is presented. The article describes the results of the survey of top managers from company-clients of the company “Joy Global” to identify the demand characteristics of mining companies in using the “Life-Cycle Management” program ranking them in order of priority. To justify the viability of the corporate service package taking into account the individual needs of mining companies within the system “smart service” the contingency of service package and their demand by mining enterprises is used.