Order of emergency orders in a company of distribution of electrical energy

摘要

The emergence of emergency orders, in the course of services already underway, in an electricity distribution concessionaire is inevitable, characterizing a dynamic scenario. Minimizing the delays resulting from these emergencies is a challenge for companies that provide this type of service. In this way, such companies need strategies to meet the needs of customers while meeting regulatory requirements. Aiming at this routing problem, the following work aims to identify evaluation criteria in the dispatch of these emergency orders and the impacts that these criteria will result in the execution times of these work orders in an electricity distribution company. As findings of this research, we verify that the demand exceeds the capacity of the teams and that the orders end up being passed on to the next day. Through the criteria, it was possible to prioritize commercial and emergency orders and analyze the impact generated.