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Investigation into the Challenges Associated with the Delivery of Library Services on Mobile Technology Platform

机译:调查与移动技术平台提供图书馆服务相关的挑战

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Challenges in implementing technology-based services in academic libraries have witnessed quite a lot of work in this area. This study assesses some of the challenges associated with the delivery of library services on mobile technology (m-tech) platforms. A survey research design and the mixed method approach were used in conducting this research. The topmost m-tech based library services identified in the study include mobile digital repository; mobile online public access catalogues; referencing services; SMS alerts; selective dissemination of information as well as mobile instructional guides and tours. The study established that insufficient ICT infrastructure; bureaucratic processes; poor internet bandwidth; lack of IT experts and staff; lack of a policy framework; erratic or unstable power supply; lack of support from the university management; in addition to financial constraints prohibited the full provision of library services through m-tech across the libraries studies. Based on these findings, this research offers some recommendations that would serve to overcome, in part the challenges associated with the implementation of m-tech based library services in academic libraries.
机译:在学术图书馆实施基于技术的服务的挑战已经见证了这一领域的许多工作。本研究评估了与移动技术(M-Tech)平台提供图书馆服务相关的一些挑战。采用调查研究设计和混合方法方法进行了这项研究。该研究中确定的基于最大的基于M-Tech的库服务包括移动数字存储库;移动在线公共访问目录;参考服务;短信警报;选择性传播信息以及移动教学指南和旅游。该研究确定了ICT基础设施不足;官僚过程;差的互联网带宽;缺乏IT专家和员工;缺乏政策框架;电源不稳定或不稳定;缺乏大学管理层的支持;除了财务限制之外,禁止通过整个图书馆研究通过M-Tech全​​面提供图书馆服务。基于这些调查结果,本研究提供了一些有助于克服的建议,部分是与在学术图书馆中实施M-Tech基础的图书馆服务有关的挑战。

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