The role of interpersonal communication in moderating the effect of work competence and stress on employee performance

摘要

The purpose of this study was to analyze the role of interpersonal communication in moderating the influence of work competence and work stress on employee performance. The research object was the employee of PT. Bank Rakyat Indonesia (Persero) Tbk. in Rengat branch. The samples of this research were 103 employees and the sampling was applied using saturated sampling technique. This study used a closed questionnaire and the data from the questionnaire were processed using SmartPLS 3.0. The results of this study were: (1) Competency variable had a significant effect on employee performance, (2) Work stress variable had no effect on employee performance, (3) Interpersonal communication variable did not moderate the influence of work competence on employee performance, and (4) Interpersonal communication variable moderated the influence of work stress on employee performance of PT. Bank Rakyat Indonesia (Persero) Tbk. in Rengat branch.